Shop Policy
PADICHAT SHOP / ECOMMERCE POLICY
This Shop / Ecommerce Policy governs all purchases made through the Padichat online shop at padichat.com/shop (“the Shop”). By placing an order through the Shop, you agree to this policy in full.
Our merchandise is produced and fulfilled by Printful, a print-on-demand fulfilment partner. This means products are made to order specifically for you. Please read this policy carefully before purchasing, especially the sections on returns and refunds.
2.1 Product descriptions
We make every effort to ensure product descriptions, images, and specifications are accurate. However:
- Colours may appear slightly different on screen than in person due to monitor settings and print processes
- Product dimensions and measurements are approximate
- Mockup images are digital representations, the actual product may vary slightly in texture, fit, and colour
2.2 Availability
- All products are made to order through Printful, we do not hold stock
- We cannot guarantee availability of specific sizes, colours, or products at all times
- If a product or variant becomes unavailable after you have placed an order, we will notify you and offer an alternative or full refund
2.3 Pricing
- All prices are displayed in USD unless otherwise stated
- Prices are inclusive of production costs but exclusive of shipping unless stated at checkout
- Prices may change at any time, price changes do not affect orders already placed and confirmed
- We reserve the right to correct pricing errors, if a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel the order and refund you in full
3.1 How to order
- Browse the Shop at padichat.com/shop
- Select your product, size, colour, and quantity
- Add to cart and proceed to checkout
- Enter your shipping address and payment details
- Review your order and confirm
3.2 Order confirmation
- You will receive an order confirmation email immediately after placing your order
- This email is acknowledgement of your order, not acceptance, acceptance occurs when your order is sent to Printful for production
- If you do not receive a confirmation email within 1 hour, check your spam folder and contact [email protected]
3.3 Order amendments
- Once an order has been submitted to Printful for production, it cannot be amended or cancelled
- Contact us immediately at [email protected] if you need to make a change, we will do our best to assist if production has not yet started
4.1 Accepted payment methods
We accept:
- Visa and Mastercard debit and credit cards
- American Express
- PayPal
- Other payment methods as displayed at checkout
4.2 Payment security
- All payments are processed securely through our payment processor
- We use SSL encryption for all transactions
- We do not store your card details — all payment data is handled by our PCI-DSS compliant payment processor
- Your billing information is used only to process your payment and for fraud prevention
4.3 Payment failure
If your payment fails:
- Your order will not be placed
- No charge will be made to your account
- Contact your bank or payment provider if the problem persists
5.1 Production times
As all products are made to order by Printful:
- Standard production time is 2–7 business days after order confirmation
- Production times may be longer during peak periods (e.g. November–December holiday season, major promotional events)
- Production time is separate from shipping time
5.2 Shipping times
Shipping times depend on your location and chosen shipping method:
| Region | Standard shipping | Express shipping |
|---|---|---|
| United States | 3–8 business days | 1–3 business days |
| United Kingdom | 3–7 business days | 1–3 business days |
| Europe | 5–10 business days | 2–5 business days |
| Canada | 5–10 business days | 2–5 business days |
| Australia / NZ | 7–14 business days | 3–7 business days |
| Nigeria / West Africa | 10–20 business days | 5–10 business days |
| Rest of world | 10–20 business days | 5–14 business days |
These are estimates only and are not guaranteed. Delays may occur due to customs, carrier issues, or events outside our control.
5.3 Shipping costs
- Shipping costs are calculated at checkout based on your location and the items in your order
- Free shipping promotions will be displayed at checkout when applicable
- We are not responsible for shipping costs on returned items unless the return is due to our error
5.4 Order tracking
- Once your order has been dispatched you will receive a shipping confirmation email with a tracking number
- Track your order through the carrier’s website using the provided tracking number
- If your tracking information has not updated for more than 10 business days, contact [email protected]
5.5 International shipping and customs
- We ship worldwide through Printful’s fulfilment network
- International orders may be subject to import duties, taxes, and customs fees in the destination country
- These charges are the responsibility of the recipient and are not included in our prices or shipping costs
- We have no control over customs delays, these are the responsibility of the destination country’s customs authority
- We cannot mark orders as “gifts” or undervalue customs declarations, this is illegal and we will not do it
Important note: Because all Padichat products are made to order specifically for you, our returns policy is more limited than a standard retail store. Please read this section carefully.
6.1 Defective or damaged items
If you receive an item that is:
- Defective (printing error, manufacturing fault)
- Damaged in transit
- Significantly different from the product description or mockup
You are entitled to a free replacement or full refund. To claim:
- Contact [email protected] within 14 days of receiving the item
- Include your order number and a clear photograph showing the defect or damage
- We will assess your claim within 3 business days
- If approved, we will send a replacement or process a refund within 10 business days
6.2 Wrong item received
If you receive an item different from what you ordered, contact [email protected] within 14 days with your order number and a photo. We will send the correct item at no additional cost.
6.3 Items not received
If your order has not arrived within the estimated delivery window:
- Check your tracking information
- Contact [email protected] if the tracking shows no movement for 10+ business days
- For orders confirmed lost by the carrier, we will send a free replacement or issue a full refund
We consider an order lost if it has not arrived within:
- 30 days of dispatch for US, UK, Canada, Europe, and Australia
- 45 days of dispatch for all other international destinations
6.4 Change of mind returns
Because our products are made to order, we do not accept returns or exchanges for change of mind, including:
- Ordering the wrong size
- Changing your mind about the product
- Not liking the colour or design upon receipt
Please check size guides carefully before ordering. If you are unsure about sizing, contact us at [email protected] before placing your order.
6.5 Size guides
Size guides for all apparel products are available on each product listing page. If you are between sizes, we recommend sizing up. We are not responsible for items ordered in the wrong size where the size guide was available.
6.6 Refund processing
Approved refunds will be processed to your original payment method within 10 business days. The time it takes to appear in your account depends on your bank or payment provider (typically 3–5 additional business days).
- Discount codes must be entered at checkout, they cannot be applied after an order is placed
- Discount codes are single-use unless stated otherwise
- Discount codes cannot be combined with other promotions unless stated
- We reserve the right to withdraw or invalidate discount codes at any time
- Discount codes have no cash value and cannot be exchanged for cash
Padichat OG membership subscribers are entitled to:
- 20% discount on all shop purchases
- Early access to new product drops and limited editions
- Exclusive members-only products (where available)
OG member discounts are applied automatically at checkout when you are logged in to your Padichat OG account.
All Padichat merchandise designs, graphics, and branding are the intellectual property of Gocarts Technologies Inc. By purchasing Padichat merchandise, you receive a personal, non-commercial licence to use the product. You may not:
- Reproduce, copy, or replicate Padichat designs for commercial purposes
- Sell or distribute Padichat-branded merchandise
- Create derivative works based on Padichat designs without written permission
Our liability in connection with any product purchased through the Shop is limited to the purchase price of that product. We are not liable for any indirect, consequential, or special losses arising from your purchase.
Nothing in this policy limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
This policy is governed by the laws of the state of California, United States and forms part of our general Terms of Use.
For all shop-related enquiries:
Email: [email protected] Response time: Within 2 business days General contact: [email protected] Website: padichat.com/shop
Fulfilment partner: Printful Inc. 11025 Westlake Dr, Charlotte, NC 28273, USA printful.com